FAQs

A valid eyeglass prescription (written within the past 1 year) must be written by a licensed optometrist or ophthalmologist.

• Single Vision Eyeglasses: 10 business days
• Single Vision Sunglasses: 10 business days
• Non-prescription Sunglasses: 5 business days
• Specialized Eyeglasses (high index): 10 business days

Email us at orders@jackdoby.com or log into your account on jackdoby.com to view your order and see your status.

Place a separate order for each prescription. You will not have any additional fees as we offer free shipping!

Each pair of eyeglasses or sunglasses will come in a hard shell protective case along with a microfiber cloth. These items will come in a white gift box.

For online purchases, we offer free regular shipping on all eyeglasses and sunglasses.

We fill prescriptions between -10.00 and +6.00 with 4.00 of cylinder (for astigmatism). We do recommend high index lenses for higher prescriptions.

See your eye doctor (optometrist or ophthalmologist). They will give you a written prescription. Your prescription must be less than 1 year old. Don’t forget to ask them to write down your pupillary distance (PD) measurement as well.

Take a picture or scan your actual prescription (from your eye doctor) and email it to Rx@jackdoby.com. You can also make an appointment to see our eye doctor in our retail location.  

Pupillary distance (PD) is the distance between your two pupils. The PD can be taken at your eye doctors office during your examination (preferable) or download this PDF to measure it yourself.

At this time, we only offer distance and reading glasses online. However, we do offer progressives in our retail store. Visit us!

Single vision lenses: 

• Are used for distance or reading.
• Your same prescription is throughout the entire lens

• Are used for both distance and reading
• Allows one to use the top portion of the lens for distance and the lower portion of the lens for reading  

For online purchases, at this time we offer non-prescription as well as distance and reading glasses. (Visit our store for progressive lenses!)
1. Optical (prescription) Polycarbonate:lenses

• Thinner than traditional lenses
• Lighter than traditional lenses
• Anti-reflective coating
• Anti-scratch coating
• UV protective
• Single vision (distance or reading) included with purchase of frame
• Progressive glasses adds on $189 to your order (available in store only)

• Recommended for prescriptions higher than -4.00 or +4.00
• Thinner than traditional or polycarbonate lenses
• Lighter than traditional or polycarbonate lenses
• Anti-reflective coating
• Anti-scratch coating
• UV protective
• Adds on $50 to your order

• Thinnest lens for used for higher prescriptions
• Lighter than traditional, polycarbonate or 1.67 high index lenses
• Anti-reflective coating
• Anti-scratch coating
• UV protective
• Adds on $125 to your order 

• Polarized – reduces glare
• CR39 material
• Anti-scratch coating
• UV protective
• Included with purchase of non-prescription sunglasses

• Thinner than traditional lenses
• Lighter than traditional lenses
• Anti-reflective coating
• Anti-scratch coating
• UV protective
• Included with purchase of frame

• Thinner than traditional or polycarbonate lenses
• Lighter than traditional or polycarbonate lenses
• Anti-reflective coating
• Anti-scratch coating
• UV protective
• Adds on $125 to your order 

• Bifocals  (we do have progressives for in store purchase)
• Trifocals (largely replaced by progressive lenses)
• Prism

• Use a very mild dish soap with room temperature water
• Dry them with a tissue or a very soft (non-abrasive) cloth
• Do not use any cleaners (other than lens cleaners)
• Do not use any abrasive cleaners or cloths or hot water

• Acetate: premium Italian sourced cellulose acetate
• Metal: certified Japanese titanium
• Combination: combines both acetate and metal (titanium)

All eyeglass frames have 3 sets of numbers on them. These numbers refer to the width of the lens, the width of the nose bridge, and the length of the temple (arm), all in millimeters (mm). You will see 3 numbers on the inside arm (temple).

• For online puchases, shipping of our eyeglasses or sunglasses is free.
• Expedited shipping is available (adds $30 to your order) - please contact us.
• At this time we only ship to the continental United States.
• Processing time depends upon all information being received such as your prescription and your pupillary distance (PD).

We do not accept returns at this time on prescription eyewear or sunglasses.

We have a 1 time, 30 day guarantee if your lenses are scratched. Scratches caused by accident, abuse, neglect or normal wear and tear is not covered.

Email us at returns@jackdoby.com.

Due to the need to verify insurance as well as insuree, we are unable to accept insurance for online purchases. At our retail location in Garden City, we participate with Davis, Eyemed (Aetna), Local Unions, National Vision Administrators, Superior Vision (Amerigroup), UFT (United Federation of Teachers), Versant Health and VSP. If you have other insurance (not listed) and have out-of-network eyeglass benefits, you may submit our receipt to your insurance provider. Please note that our single vision eyeglasses are sold as a package and we do not break up the pricing separately into frame cost and lens cost. If you have a Flex Spending account, you can use your card to purchase prescription eyeglasses or prescription sunglasses. You may also submit your receipt from us to your Flex Plan if you do not have a card. Non-prescription sunglasses are generally not covered by your Flex Plan.

We do! We offer both physical gift cards (in our retail store) and e-gift cards (online). Gift cards are not refundable.